Free UK shipping on every order
No. Solmara takes guest orders, so an email address and a delivery address are all you need. There is no password to set and no profile to maintain.
Yes, within 3 hours of placing the order. After that the order has usually gone into picking and cannot be stopped. If you are past the window, wait for the parcel and start a return instead. Write to info@bysolmara.com with your order number as early as you can.
Free shipping on all UK orders. There is no minimum order value and no threshold to reach. Delivery shows as £0.00 at checkout whatever is in your basket.
We deliver to addresses in the United Kingdom. If you enter an address elsewhere, no delivery method will be offered at checkout and the order cannot be completed.
Orders are picked and packed in 1-2 business days, and the carrier takes 5-8 business days after that. Together that gives 6-10 business days from order to arrival. Every figure on this site is quoted in business days.
Yes, 14:00 GMT/BST (UK time). Order before it on a business day and processing starts the same day; order after it and processing starts the next business day. The abbreviation changes with the season and the clock time does not.
No. Duties and import charges are included in the price. Nothing further is collected on delivery and no courier will ask you for a payment before releasing your parcel.
30 days from delivery. The window runs from the day your order is delivered rather than the day it was placed.
If you changed your mind, the customer pays return postage. If the item is faulty or was sent in error, the customer pays return postage, so contact info@bysolmara.com first so the case is recorded against your order. We recommend a tracked service either way.
Yes. Exchanges are available for a different size or colour of the same item. Say so when you email info@bysolmara.com to start the return and we will hold the replacement where we can. If the piece has gone we will refund instead and tell you before we do.
Once your return has arrived and been checked, the refund is issued within 7 days of the return arriving and goes back to the original payment method. Your bank can take a few further working days to show it on your statement.
Sizes are shown in the size picker on each product page, which is always the accurate list because it reflects what is actually available. Clothing runs in lettered sizes and footwear runs in numbers. If a size you want is not listed, it is not something we hold.
We do not publish fit verdicts, because a judgement that is right for one body is wrong for another and we would rather not guess on your behalf. If you would like a second opinion on a specific piece, email info@bysolmara.com during Monday to Friday, 9AM to 5PM GMT/BST (UK time) and a person will look at it with you. If it turns out wrong you have 30 days from delivery and exchanges are available.
We accept Visa, Mastercard, Maestro, Google Pay, Apple Pay, Shop Pay and Klarna. Card brands and wallets are separate things: the wallets appear at checkout only on devices and browsers that support them, so the list you see can be shorter than the list here.
Yes. Klarna is offered at checkout as a pay-later option. It runs on Klarna's own terms rather than ours, they decide whether you are eligible, and the agreement for the instalments is between you and them. Everything to do with the order itself - delivery, returns and refunds - stays with us on the terms set out on this page.
Support answers Monday to Friday, 9AM to 5PM GMT/BST (UK time). Messages sent outside those hours are picked up on the next working day, in the order they arrived.
Brand Name
Solmara
E-Mail
info@bysolmara.com
Support hours
Monday to Friday, 9AM to 5PM GMT/BST (UK time)
We accept Visa, Mastercard, Maestro, Google Pay, Apple Pay, Shop Pay and Klarna. Card brands and wallets are separate things: the wallets only appear at checkout on devices and browsers that support them, so the list you see can be shorter than the list here. Klarna is offered as a pay-later option on Klarna own terms.
You can track your order by clicking on the link provided in your shipping confirmation email. Have your tracking number handy? Click here to track your order directly.
We accept returns within 30 days provided the items are unused, in their original packaging, and have all tags attached. For more details, visit our Returns & Refunds page.
If your order arrived damaged, please reach out to us within 30 days of delivery. Simply email info@bysolmara.com with:
– Your order number
– Clear photos of the damage
– A short description of the issue
We’ll make it right as quickly as possible. Thank you for being part of our Solmara community — your satisfaction matters to us.
We deliver to addresses in the United Kingdom.
Total delivery is 6-10 business days. That is 1-2 business days for processing before your order ships, then 5-8 business days in transit.
Order before 14:00 GMT/BST (UK time) and processing starts the same day. Shipping is free on every UK order, with duties and import charges included in the price. We’re doing everything we can to deliver your pieces as swiftly as possible.
You can contact us through our contact page! We will be happy to assist you.